Amersfoort, The Netherlands, 32-40 hours/week

Application Support Engineer

What do you need?
  • Communicative and representative, good command of Dutch and English
  • Able to carry out problem analysis and formulate an opinion
  • Several years of professional experience in supporting B2B SaaS products
  • Affinity with IT is a must
  • Knowledge of SQL and JSON
How to stand out?
  • Experience in a Level 2 application support role
  • Knowledge of scripting
  • Experience or demonstrable affinity with logistics/transport IT
Benefits at Simacan
  • Gross salary between € 2925 and € 4385 per month
  • An annual bonus scheme, up to 1.5x your monthly salary
  • 25 days holiday and 8% holiday allowance
  • A personal development budget of €1,200 per year to use as you wish
  • An excellent pension scheme with a 50% employer contribution
  • A very good disability insurance
  • Excellent equipment (headset, laptop, internet allowance, etc.)
  • An open company culture focused on innovation. Your ideas are therefore highly valued.
  • Flexible working hours and the freedom to work from home (including home working budget)
  • Lots of freedom, team lunches, good coffee, sit-stand desks, game nights, and cool company outings.
  • Sports activities at or near the office with a professional trainer

Application Support Engineer

What will you be doing at Simacan?
Do you help customers use our services effectively? Do you enjoy solving problems, often before they become a problem? Are you a Level 2 supporter who does not turn a blind eye to running a SQL query, modifying a JSON configuration, or delving into log files? Are you a team player and do you have good communication skills?

As an Application Support Engineer, you will be responsible for providing service to our customers in the logistics of using our cloud services. You work together in a team of driven service employees. Your team consists of various specialists such as Onboarding Engineers, Customer Success Managers, and Product Owners. Your focus is on assessing and answering both functional and technical questions from our customers regarding our services.

You mainly answer second-line, business-to-business questions from support teams and key users of our customers and partners, ranging from master data management and configuration to analysis of complex problems in chains of systems. You can communicate in a clear and professional way with our customers about service questions and the availability of our services. You configure our applications and link them to our customers' systems so that they continue to meet the customers' requirements and they can make optimal use of them. You have no problem working in our 24x7 emergency service once every few weeks.

Simacan is a young and innovative scale-up, based in Amersfoort. A growing organisation with more than 50 employees. Millions of people experience the benefits of our platform every day. Our platform integrates real-time traffic information into our customers' primary business processes. For example, we help companies such as Albert Heijn, Jumbo and PostNL optimise their logistics processes. We also make an important contribution to CO2 reduction.

Are you enthusiastic about Simacan and do you think you can strengthen our team? Then send your motivation, CV and any links to, or fill in the form below. Contact Rick Riemer, Manager Operations, on +3133-887 4000 if you would like to know more about the position.

Acquisition as a result of this advertisement is not appreciated.

Interested? Apply now!

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