Amersfoort, The Netherlands, 32-40 hours/week

Customer Service Engineer

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What is required?
  • A bachelor degree or professional experience at an equivalent level
  • A presentable appearance with strong communication skills
  • Able to perform problem analyzes and form an estimation
  • Strong affinity with IT is a must
How to stand out
  • Several years of professional experience in supporting B2B SaaS products
  • Experience with IT system integration and supporting APIs
  • Knowledge of SQL and / or scripting
  • Proficiency in German, Swedish or Danish
  • Experience or demonstrable affinity with logistics / transport ICT
What we offer
  • An open, transparent and personal culture
  • Contribution of good ideas is highly appreciated
  • Flexible working hours and lots of freedom
  • Lunch together, good coffee, sitting/standing desks
  • A personal training budget
  • An excellent pension plan
  • An annual outdoor weekend and a weekly offer in outdoor sports

Customer Service Engineer

Want to help customers make effective use of our services? Do you like to solve issues before they become problems? Are you a true team player and with excellent communication skills?

Simacan puts transport and logistics on the map. We’re an ambitious scale-up specialized in enabling the actual utilization and sharing of real-time geospatial data. Our products integrate real-time traffic information into the primary business processes of organizations involved in transport and logistics. Our multidisciplinary team is made up of creative traffic engineers, software engineers and product developers with a strong focus on performance, data quality and usability.

As a Customer Service Engineer you are responsible for providing service to our B2B customers regarding the setting up and use of our cloud services. You will work together with a team of passionate service employees, consisting of various specialists such as Customer Service Engineers, Customer Success Managers and Product Owners. Your focus is on assessing and answering both functional and technical questions regarding our services. You can communicate in a clear and professional manner about service questions and the availability of our services. You configure our applications and connect them to our customers' systems, ensuring an optimal and smooth onboarding process for our customers. You do not mind participating in our 24/7 incident management service every few weeks.

No recruiters or agencies please.

Interested? Apply now!

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