Are you committed making our customers successful with the Simacan platform? Will you do everything in your power to ensure that existing and new customers get the best out of our products? Do you know what our customers need from us and will you do everything you can to help them? Are you only satisfied when your customers are satisfied and growing? Do you love transport and beautiful SaaS products? Then Simacan is looking for you, because we are looking for a Customer Success Manager (32-40 hours, location Amersfoort).
We believe that our clients are only satisfied with Simacan when the Simacan platform contributes concretely to their success. As Customer Success Manager you are responsible for making and keeping our customers satisfied. You think along with us how we can reach that goal. After that the smooth and successful onboarding of new accounts starts. The Simacan platform is used in the core of the complex logistics operation of our customers, so that requires a lot from you. You take the lead in unburdening your client in this process.
After the launch, you will be continuously informed about the use of our platform by your customers. You are the first point of contact for structural matters about our products. You visit your customers regularly and you understand better than anyone how our platform is used and where it can be improved. You will be in charge of making your customers more successful with our platform and help them grow.
Within Simacan you are an ambassador of your customers, and with your customers you are an ambassador of Simacan. You will interact with all stakeholders at the customer and all internal colleagues that are needed to let your customers get the best out of our platform. If product changes are planned, you will be the first to tell your customers and you will guide your customers through the implementation of new features. You will only be satisfied when your customers are satisfied!
Simacan is a young and innovative scale-up, based in Amersfoort. A growing organization with over 60 employees. Millions of people experience the benefits of our platform on a daily basis. Our platform integrates real-time traffic information into the primary business processes of our customers. In this way we help companies such as Albert Heijn, Jumbo and PostNL to optimize their logistics processes.
If you have any substantive questions about the position, please contact us via (033) 887 4000.
Acquisition as a result of this advertisement is not appreciated.