Steffen joins Simacan as Technical Support Engineer

Thu | 25 Feb 2021 | Working at Simacan

Steffen joins Simacan as Technical Support Engineer

Hi, welcome to Simacan, can you tell us something about yourself? 
I'm Steffen Kemme, 35 years old and living in Amersfoort in the Randenbroek area since 2014. Before that I lived in Hoevelaken for over 20 years.

Because I grew up with computer technology around me, I initially started with an ICT education. However, this was mainly theoretical, so I stopped after the first year. In the meantime, I had also partly shifted my interest to media. I ended up at a study programme that combined theory and practice well, and after four years I graduated with a specialisation in camera and video techniques.

Of course you started with us at a crazy time, but nevertheless I hope you had a good start. How was your first impression of Simacan?
Indeed, it is a crazy time. There was a completely empty building on my first day, and I could only imagine what the atmosphere would be like on a 'normal' day. Since then, I have worked from home and seen my new colleagues pass by on a screen in Zoom every day. That makes learning all their names a lot easier.

But despite the fact that we work massively from home, everyone makes the best of it and takes care of themselves and each other as well as possible. The first thing that struck me was that there is a lot of room to do this. And that there are also many different initiatives from within the organisation to encourage self-care. As someone who has learned a lot over the past year about taking good care of yourself and the benefits of doing so, I can't help but be very pleased with this approach.

Where did the working life begin for you?
After the unfinished ICT course, I wanted to work, but I couldn't find anything in the video world that suited me. I therefore started working at an e-mail marketing company where I had previously done an internship. Here I could combine my media knowledge and affinity with technology as a troubleshooter and my analytical skills developed. In 2009, I started as a Support Engineer. I did this for 8 years, the first 4 of which as a one-man department. Then I was Support Coordinator for another 2 years.

At the beginning of 2019, I was given the opportunity to be promoted to the position of Technical Project Manager, but due to health reasons, I had to quit after just under a year. I then temporarily went back to my previous position as Support Engineer. Because I already knew all the ins and outs of this position at this company, I started looking further in the mid-2020s and came across Simacan. One thing led to another and now I can call myself your colleague.

Can you tell us more about your new role at Simacan? What will you be doing and what are you most looking forward to?
As a Technical Support Engineer, I will be strengthening the Customer Service team. Initially, I am going to learn a lot about the exact working of all products and services of Simacan and eventually I will deal with the more technical challenges and questions of our customers.

I am very strong analytically and am therefore particularly fascinated by large or complex technical issues. I can totally relate to this and it gives me a huge kick when I eventually find a suitable solution or the right answer.

Is there anything else you want to tell us about yourself?
I grew up with computers and gadgets around me, so I am an authentic nerd and gadget freak. As a result, I play a lot of computer games in my spare time and I am always learning new things online.

Furthermore, I am occasionally involved in photography and video projects and I am also active in the theatre group "Het Gebeuren" in Hoevelaken, although we have obviously been a little less active in the last year.