Welcome Tim, Customer success manager

Tue | 7 Apr 2020 |

Welcome Tim, Customer success manager

Hey Tim, welcome to Simacan! Tell me, where did it all start for you?
After studying commercial economics at HAN Nijmegen, I started at Reynolds and Reynolds, a company that makes dealer management systems for car dealers. I worked there for 11 years. Among other things, I was an implementation consultant there and did some implementation projects as a project manager. I was also responsible for the service desk for a while. The past three years I was account manager.

So, account manager, does that have an overlap with your new job at Simacan and what is new to you?
As a Customer success manager you are responsible for the success of your customers. Tasks such as customer relationship management, service provision and also project management come into play. I already gained some experience in this at my previous employer. The company, the market and the services that are offered are new to me and that’s exactly what I like about it.

What was your first impression of Simacan?
It’s a super cool company. Every day I get more and more enthusiastic about the company and the services we provide. From day one I feel welcome. I’m in the middle of my onboarding, so I still have a lot to learn. All my colleagues go to great lengths to help me get up to speed quickly, in addition to their own work.

Can you tell us more about what you’re going to do at Simacan and what you’re looking forward to the most?
I’ve already indicated it a bit, but as a Customer success manager (CSM) I am responsible for a successful relationship between the customer and Simacan. I look forward to working with clients to see how Simacan can add even more value. In addition, the CSM department has not been in existence for very long and I am looking forward to contributing to the further development and growth of this department together with my fellow CSM staff.

Last but not least, some fun facts about yourself?
I’m currently learning how to make cocktails and especially the bitters (strong flavors) you can add to cocktails. I’m trying to make these bitters myself. Frankly, with varying degrees of success. Besides that I love watches. I especially appreciate beautiful vintage watches.

Thank you Tim, good luck at Simacan!