bloomon does not have its own fleet but uses a partner network. From various Hubs, consisting of external transport companies and courier services, deliveries are made in the region in question. Coordination and customer service take place centrally, from bloomon’s head office.
Falko Dobbe, Global Head of Logistics at bloomon: “With the growth of bloomon, we increasingly needed an overview and up-to-date insight into the logistics process. We were looking for an intuitive solution, because success depends on use on the shop floor. On the one hand, I mean our agents at Customer Support, who maintain intensive contact with the Hubs and our customers. On the other hand, there are the drivers – 600 to 700 drivers on the road for us every week. They have a car and a smartphone; we wanted to offer them a standardized solution”.
“A decentralized delivery process, centrally controlled – then good communication is crucial!”
Global Head of Logistics, bloomon